Refund Policy
We want you to be completely happy with your new purchase It you conitiove it send it back!
Updated January 24, 2025
Returns
- Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Items must be unused, in their original condition, and in the original packaging.
- Certain items, such as perishable goods, custom-made products, or final sale items, are not eligible for returns.
- Return Process:
- Contact us at contact@pokitrake.com to initiate a return.
- Provide your order number, proof of purchase, and the reason for return.
- Ship the item to the address provided by our support team.
- Return Shipping:
- Customers are responsible for the shipping costs of returning the item.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
- Defective or Damaged Items:
- If you received a defective or damaged item, we will replace it at no additional cost.
- Contact us at contact@pokitrake.com within 7 days of receiving the item.
- Exchange Process:
- Follow the same process as returns to send the defective item back.
Non-Refundable Items
The following items are non-refundable:
- Gift cards.
- Downloadable software or digital products.
- Perishable goods or food items.
- Sale or clearance items.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check with your bank or credit card provider, as processing times vary.
- Contact us at contact@pokitrake.com for further assistance.
Contact Us
If you have questions about this Refund Policy or need further assistance, please reach out to us:
- Email: contact@pokitrake.com
- Phone: +92 326 9172761